Refund policy

Return & Refund Policy – Medinye

At Medinye, we strive to provide high-quality natural products such as Tulsi Honey and Shilajit. Due to the nature of these consumable products, we follow a strict return and refund policy.

1. Returns Eligibility
We only accept returns under the following conditions:

• The product is damaged during delivery
• The wrong product has been delivered
• The product is defective or leaking

To be eligible for a return, you must inform us within 48 hours of delivery with proper proof (photos/videos).

2. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns in the following cases:

• Opened or used products
• Change of mind after delivery
• Taste or personal preference issues

3. Refund Process
Once your return request is approved:

• Refund will be processed within 5–7 business days
• Refund will be issued to the original payment method
• For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI

4. Return Pickup

• In case of eligible returns, we will arrange a pickup from your address
• If pickup is not available in your area, you may be required to ship the product to us

5. Cancellation Policy

• Orders can be cancelled before dispatch
• Once shipped, cancellation is not allowed

6. Contact Us
If you have any questions regarding returns or refunds, please contact us:

Email: medinyeayurveda@gmail.com
Phone: +91-7535953582

Note: Medinye reserves the right to reject any return request if it does not meet the above conditions.